Task 3 C 1- Internal and external communication strategies

From BESTPRAC's Research Support Staff (RSS) - Framework
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Related skills and competences

Description of the Task

  • Refer to experts (communication department)
  • Website
  • Newsletter
  • Organisational management


Key Skills required to be able to effectively complete the task

  • Administrative - writing reports, taking minutes
  • Communication - documenting systems and processes
  • Communication - keeping clear records, briefing colleagues
  • Communication - verbal and written
  • Interpersonal - building relationships, listening to colleagues
  • Communication - contract drafting, proposal development and drafting
  • Communication - drafting maps, communicating project outcomes
  • Communication - preparing / commenting on proposal drafts
  • Interpersonal - understanding/responding to other viewpoint
  • IT - experience of relevant systems and software
  • Accuracy - attention to detail
  • Assertiveness - dealing with enquiries from students, prospective students and colleagues
  • Communication - internally and externally, drafting policy etc.
  • Communication - producing reports
  • Communication - producing templates/FAQs and ensuring that staff understand them
  • Communication - raising awareness of policies and processes
  • Communication - written and spoken
  • Communication - written reports and verbal briefings
  • Communication -use of language in different contexts, reporting and presentation skills etc.
  • Communication with funders, researchers and partners
  • Creativity - developing systems and processes
  • IT - Powerpoint, Outlook, Excel


Key Competencies required to be able to effectively complete the task

Competence Detailed description
Dissemination and Public Engagement/popularisation/ media Identify needs and possibilities for research dissemination and public engagement, support the process
Research marketing, promotion, commercialisation Identify the core research marketing initiatives undertaken by the university and key target markets; Identifying and understanding a client base; Supporting the process of research commercialisation
Information dissemination Develop systems and processes to collect and disseminate information; disseminate information
Dissemination and Public Engagement/popularisation/ media Manage the process and ensure following of regulations
Research marketing, promotion, commercialisation Managing the business generation cycle; Develop a marketing plan to establish solid and successful relationships with client group

Related content from BESTPRAC

Listed below are best practices (presentations, FAQs, etc.) shared during the BESTPRAC meetings, as well as external resources relevant for this task.
A given resource can be relevant for more than one task. For a list containing all documents (without task links) see here.


Financial Matters

Legal Aspects

Project Management